Support

Email-based support with clear prioritization and professional response handling.

Bernier Tech provides technical support for customers and active engagements, with urgent issues prioritized based on severity and operational impact.

Severity Levels

Support handling model.

Sev-1

Critical impact, service unavailable, or major outage. Immediate priority.

Sev-2

Major functionality degraded. Same-day handling where possible.

Sev-3

General support queries or lower-impact issues. Typical response within 24 to 48 hours.